- • High school diploma or equivalent
- • At least 3 years of experience in customer service, preferably in a related industry
- • Proficient in using common office software systems such as Excel
- • Excellent phone etiquette and communication skills, both verbal and written
- • Strong customer service and problem-solving skills, with the ability to handle difficult situations and customers
- • Ability to work independently and as part of a team
- • Attention to detail and accuracy
- • Willingness to learn and adapt to changing customer needs and preferences
- • Respond to calls and emails and answer customers questions and concerns about products and services
- • Provide information and guidance about product features, pricing, availability, and promotions
- • Process orders, payments, and refunds and track deliveries
- • Respond to complaints and issues and escalate them when needed
- • Follow up with customers and collect feedback
- • Keep accurate and up-to-date records of customer experiences and transactions in your CRM system
- • Collaborate with others in your team and department to deliver the highest quality of customer service
- • Health insurance
- • Performance bonus
- • Paid leave
- • Flexible work arrangements with the possibility of work-from-home good for single parents, women, minorities, etc.